Expert Report on Leaks for Insurance
Detailed technical report on the located leak (origin, technique used, photographs and plan) for processing with the insurer or the community; its acceptance depends on each policy.
If we do not locate the leak, we do not charge for the diagnosis.
What does the service consist of?
Do you need a technical report to make an insurance claim or to resolve a dispute between neighbours? At Telefuga we prepare technical water leak reports to process a claim with the insurer (its acceptance depends on each policy).
What the report contains
- Location of the leak, with coordinates and a plan.
- Technology used (geophone, tracer gas, thermography) and what was observed in each test.
- Technical cause of the failure, according to what was verified during the visit.
- Complete photographic documentation.
- Signature of a qualified technician.
The report records what can be verified during the visit; if access to an area is not possible, this is stated and an additional visit may be required.
When it is needed
- Leaks between neighbours: when the leak affects several homes and it is necessary to document technically where it originates.
- Insurance claims: when you want to give the insurer an independent technical report on the origin of the leak.
What it is for and what it is not for
The insurance company sends a loss adjuster to assess the damage; with an independent technical report you can compare that assessment and present your own documentation.
Our report describes the origin and location of the leak. It does not replace the decision of the insurance company or of the loss adjuster it appoints: cover for the claim depends on each policy.
It is advisable to notify the insurer of the claim as soon as possible; the legal maximum period is 7 days from when it becomes known (art. 16 of the Ley de Contrato de Seguro, Spanish Insurance Contract Act).
Before requesting the report
Close the main stopcock to stop or reduce the leak and, if the water is affecting a neighbour, let them know: the Spanish Insurance Contract Act (Ley de Contrato de Seguro, art. 17) requires you to take reasonable measures to limit the consequences of the incident.
Before cleaning or moving anything, take photos and videos of all visible damage: damp patches, drips, swollen floors, peeling paint or affected furniture.
Article 18 of the Insurance Contract Act sets 40 days, from receipt of the claim notification, for payment of the minimum compensation; actual timescales depend on each case.
- Free phone assessment and no-obligation quote
Main advantages
- Documented prior location: with the techniques suited to the section, step by step.
- Photographs, plan and description: of the origin verified during the visit.
- Detailed technical report: for insurers and communities, depending on the type of intervention.
How We Work, Step by Step
- 1
Claim details
Policy number and claim number if one exists, photographs and the dates when the damage appeared.
- 2
Location
Pressure test, geophone or tracer gas depending on the section, with confirmation of the point.
- 3
Drafting
Origin, technique used, photographs, plan and technical cause.
- 4
Delivery
Delivery of the signed report and explanation of its contents.
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Frequently Asked Questions
Request a no-obligation quote
24-hour phone service. We will give you the visit date when the service is confirmed.
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Service areas
We work in the provinces of Valencia, Alicante, Murcia, Albacete and Almería. For other areas, please ask us.